FAQ – bogeys2Birdies

Frequently Asked Questions

Shipping

We offer fast and reliable shipping options to ensure your order.

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Returns & Refunds

Shop confidently with our clear, simple, and hassle-free returns policy.

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Track Order

Stay updated on your order's journey from our warehouse to your door.

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Orders & Purchases

How do I know what I am buying?

We stand by our “What You See Is What You Swing” promise. Every product includes a thorough, accurate description and at least five high-quality photos, giving you a clear, honest look at the exact condition of your next set of clubs. No surprises, just confidence in what you’re getting.

How can I track my order?

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

What if there is a problem with my order?

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

Returns & Exchange

What is your returns policy?

If you're not completely satisfied with your purchase, we’ll provide a pre-paid shipping label so you can return the item at no cost to you. Once we receive the item, you can choose from two options:

Full club credit back toward another club.
Receive a refund to your original payment method, minus a restocking fee.

Please note: If the condition of the club has changed in a way that reduces its value, a larger deduction may apply.

👉 See our full Return Policy here.

What is the restocking fee?

We charge a restocking fee to help cover the costs associated with processing returns, inspecting and refurbishing clubs, and managing inventory. This fee ensures we can maintain the quality and availability of our gear for all golfers.

Single Club - $13.99
Iron Set - $18.99
Complete Sets - $23.99

Any club customization or Bespoke Birdie Wraps are final sale and not refundable.

How do I initiate a return?

To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.

How long does it take to process my return or exchange?

Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.

Shipping & Tracking

How long does shipping take?

All orders are carefully packaged and shipped by the end of the next business day.

For delivery within 3 days, we recommend choosing Expedited Shipping.

For delivery within 2 days or less, select Rush Shipping at checkout.

Please note that once your order is handed off to the carrier, shipping delays are outside of our control.

Do you offer expedited shipping?

Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.

Can I change my shipping address after placing an order?

If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.